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Frequently Asked Questions  :::


How much time will you spend with my pet?
It depends!  The duration depends on several factors, most important of which are your pet's needs.  We will typically spend between 20 and 40 minutes with your loved one, sometimes longer but never shorter.  Group doggy walks are typically longer than solo doggy walks.  Kitty visits vary depending on how social your cat is and how long kitty will let us stay there to play with him/her.

Are you "insured & bonded?"

Yes, Petpal is insured with a $1,000,000 liability policy through Pet Sitters Associates (underwritten by Evanston Insurance Companies) and we have a $5,000 bond policy.  Additionally, we have $10,000 in coverage for our clients' personal property.  This supplemental coverage is more valuable than a dishonesty bond because it also covers losses due to negligence and accidents.  This extra policy distinguishes Petpal from others.


I'd rather not have you visit my home, do you offer boarding services?
Sorry, we do not offer any boarding or pet day-care services.  Don't be afraid to tell us if you're a bit reluctant to let a stranger in your home while away, it's a normal feeling.  However, we are confident that you will feel more comfortable about it after the initial consultation.  Besides, kenneling your pet can be traumatic to both of you and it exposes your loved one to many airborne viruses commonly found in kennels.  Your pet will be both happier and safer in your own home.


Will you clean my cat's litter box?

Yes, we will make sure that your cat has a nice clean litter box to conduct their business.


Will my dog be walked alone or in a group?
It depends on your (or your dog's) preference.  If your dog gets along well with other dogs, you might prefer a group walk because they're usually a bit longer than solo walks.

How many dogs do you walk at the same time?

When we walk dogs in groups, we limit the size to 3 (or sometimes 4) dogs but usually we're walking dogs alone or with one other dog.  Rest assured that Petpal does not walk 7 or 8 dogs at once like some other Boston pet sitters.


Do you have a cancellation policy?

Yes, sorta', but only because we sometimes need one.  If you cancel less than 24 hours prior to a scheduled visit, you may be charged for the visit.  We understand that plans can change at the last minute so we rarely enforce this policy... but if we do, then there's a reason and we'd rather not debate it.

Can you administer medication to my pet?
Absolutely; we're here to take care of your loved one so if your pet requires special care, we'll handle it.  Since special care sometimes requires a little extra time with your pet, we may ask for a little extra payment.


I don't have a spare key, can I leave it for you under the welcome mat?
Please don't ask us to take on this responsibility; it is too risky.  Please have spares handy before meeting us; we typically require two sets of keys.


Do you return our keys once we return home?

Yes, you can pick-up your keys or we will gladly return them the next time we're in the neighborhood.  But if there's a chance that you will need our services again in the future, it is much easier if we already have your keys.  We do not charge for the initial consultation but we do charge to come pick up your keys for future visits.

Are you trained in pet first aid?
Yes, we are Red Cross trained and certified in Pet First Aid and CPR.  You can rest assured knowing that your loved one is in good hands with someone trained to recognize and provide basic care in pet first aid emergencies.


How often should you visit to care for my cat?
In our experience, one visit per day is sufficient for most cats but we are happy to visit twice per day if you'd prefer.  Some customers ask us to visit their cat every other day while they're out of town but we strongly urge them to schedule daily visits; as independent as your cat may be, two days is a long time when they're left all alone. 


Do you have references from past clients?

Yes, Petpal's references will be sent to you via email or in person during your consultation.  We're also working on a "testimonial page" for the website which will include client feedback and pet photos.  We hope that you'll soon be singing our praises too!

236 Beacon Street

Boston, MA  02116
tel: 617.512.6767

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